Airport Mtaani Terms & Conditions

1. Binding Nature

• By using the services or platform, you agree to these terms and related policies (e.g.,
  Privacy Policy).
• Definitions for terms like “Booking,” “Pick-up Point,” “Delivery,” etc. are specified in Section 1.2.

2. Bookings

• Bookings can be made online or by phone.
• A booking is confirmed only when you receive a confirmation email.
• Airport Mtaani may cancel or decline bookings at their discretion.
•  If luggage details (e.g. quantity) do not match the booking, service may be refused or cancelled.

3. Fees & Payment

• You’ll be notified of the applicable fees before confirming your booking.
• Payment methods include phone, email, SMS, or WhatsApp confirmations.

4. Customer Responsibilities you must:

• Be on time at Pick-up/Drop-off.
• Ensure luggage is closed and under 32 kg (or your airline’s limit).
• Do not include Prohibited Items.
• Ensure third-party representatives (e.g., hotel staff) are authorized to handle your luggage.
• Maintain travel insurance.
• Be available as required, or you may forfeit your payment or incur storage/re-delivery
  fees.

5. Company Responsibilities

• Will use reasonable effort to perform pick-ups and deliveries on time.
• Not liable for delays due to Force Majeure or airport restrictions.
• Will not open luggage unless required by law or consented.

6. Off-Airport Luggage Pick-Up Service

• Available only for Jomo Kenyatta International Airport (NBO)and Wilson (WIL).
• All passengers must be present with ID and passports at pick-up.
• Responsibility ends once luggage is handed to the airline.
• If passengers fail to meet conditions (e.g., show up late), no refunds will be given.
• If the fault is on the service provider’s side, a refund will be made without other related
  expenses.

7. Land and Leave Delivery Service

• Luggage must be received from the airline and pass customs clearance.
• If a bag is missing/delayed/damaged, it is the airline’s responsibility until Airport Mtaani receives it.
• Customs may inspect bags; you must authorize this.

8. Amendments and Cancellation

• You can amend/cancel bookings:
  o 6 hours before the Pick-up or Collection Period for a 80% refund.
  o No refund if cancelled late or if the luggage is already in possession of AirportMtaani.
• Refunds will be issued to the original payment method within 14 days.

9. Failure to Collect or Pay

• Uncollected luggage incurs KES 1,500/night storage and an applicable redelivery fee.
• After 30 days, unclaimed luggage is deemed abandoned.

 10. Liability

• Liability limited to KES 40,000 per bag.
• Max of KES 10,000 per item.
• No liability for luggage damaged while in the custody of the airline.
• Hala Nairobi (Airport Mtaani) will bear no liability for any indirect, incidental, or associated costs arising from issues related to luggage handling.
• Claims must be made within 5 days of receiving our service with documentation.
  Once luggage is handed to the airline (off-airport luggage pick-up), liability shifts to the
  airline.

11. Data Privacy

• User data is stored for one year.
• Deletion requests can be sent to hala1@airportmtaani.co.ke.
• Users making bookings for others must ensure they consent to data usage.

13. General Legal Terms

• Airport Mtaani can update these terms at any time.
• Services are governed by Kenyan law, and disputes fall under Kenyan court jurisdiction.
• Only the English version of the Terms is binding.